Customer Care Executive

Virtual Tech is hiring a Customer Care Executive in Bhandup East, Mumbai. 10 candidates will be hired for this role. You can earn up to ₹28,000/month.

In the employer’s words

Handle Customer Queries, Complaints, And Service Requests Professionally. Coordinate With Service Teams For Timely Vehicle Delivery And Updates. Manage Inbound/Outbound Calls, Maintain Service Records, Follow Up On Feedback And Pending Issues, And Ensure Smooth Communication Between Customers And Internal Departments To Enhance Customer Satisfactio. 1 - 2 Years Experience Compulsory. | Type : Outbound, Inbound, Sales | Languages : Marathi, Hindi, English

Salary and benefits

Salary: ₹20,000 – ₹28,000 per month, based on skills and experience.

Roles and responsibilities

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Hindi, Inbound, Marathi, Outbound and Sales
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Inbound, Sales
• Languages: Marathi, Hindi, English
• You are patient and calm under pressure

Job details

• Location: Bhandup East, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work type: Office-based
• Vacancies: 10

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