Customer Care Executive

Start your next role as a Customer Care Executive with Virtual Tech in Bhandup, Mumbai. 10 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Greet And Assist Customers Visiting The Showroom/Service Center.Handle Customer Queries Related To Vehicles, Services, Pricing, And Offers.Coordinate Between Sales/Service Teams And Customers For Smooth Communication.Maintain Customer Records And Update Crm Systems Regularly.Follow Up With Customers For Feedback After Sales/Service.Ensure High. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Marathi, Hindi, English

What the job involves

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

You will be paid ₹15,000 – ₹25,000 per month.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Inbound, Marathi, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Marathi, Hindi, English
• A calm under pressure, polite attitude

Job at a glance

• Work location: Bhandup, Mumbai, Maharashtra
• Vacancies: 10
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

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