Chat Support Executive

Visionary Outsourcing Services wants to bring on a Chat Support Executive for its Koramangala, Bengaluru team. There are 9 open positions. Salary is up to ₹30,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

What the job involves

In this role, you will:

• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Good knowledge of Hindi and English, CRM tools, Verbal communication and Active listening
• Good English
• Freshers can apply

Salary and benefits

Compensation: ₹18,000 – ₹30,000 per month.

Quick facts

• Job location: Koramangala, Bengaluru, Karnataka
• Vacancies: 9
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Apply today and take the next step in your career with Visionary Outsourcing Services.