Customer Care Executive

Join vortexsoft Innovations Pvt Ltd as a Customer Care Executive in Thane, Mumbai. Salary is up to ₹20,000/month. There are 30 open positions.

Employer’s description

Customer Support Is The Specialized Assistance Provided To Customers To Help Them Effectively Use A Product Or Service, Often Focusing On Troubleshooting Technical Issues, Installation, And Maintenance. It Is Crucial For Driving Customer Satisfaction, Retention, And Brand Reputation By Providing Timely Solutions Through Channels Like Phone, Email,. 1 - 2 Years Experience Compulsory. | Type : Inbound, International | Languages : English

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• You will identify upsell opportunities where relevant.
• You'll log every interaction and its outcome in the support system.

Salary and benefits

The salary for this role is ₹16,000 – ₹20,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Inbound and International
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, International
• Languages: English

Quick facts

• Work location: Thane, Mumbai, Maharashtra
• Job type: Full time
• Working hours: Rotational shift
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 30

Apply today and take the next step in your career with vortexsoft Innovations Pvt Ltd.