Customer Care Executive

Start your next role as a Customer Care Executive with Xpheno Private Limited in Sanpada, Mumbai. The pay goes up to ₹25,000/month. There are 4 open positions. Freshers can apply.

Note from the employer

An Inbound Customer Service Representative Acts As The First Point Of Contact Who Answers Incoming Phone Calls, Emails, And Online Chats From Customers Who Need Help. Their Main Goal Is To Solve Problems, Answer Questions, And Leave The Customer With A Positive View Of The Company. Type : Inbound | Languages : Hindi, English

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of English, Hindi and Inbound
• Male Only
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, English
• A customer-first, calm under pressure attitude

Day-to-day work

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Pay and perks

Compensation: ₹18,000 – ₹25,000 per month.

Job at a glance

• Location: Sanpada, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Openings: 4

Click Apply to send your profile to Xpheno Private Limited. It takes less than a minute.