Customer Care Executive

Join Xpheno Private Limited as a Customer Care Executive in Sanpada, Mumbai. Freshers can apply. Salary is up to ₹22,000/month. 10 candidates will be hired for this role.

In the employer’s words

Ensure Customer Satisfaction And Maintain Professional Customer Support. Place The Customer At The Center Of The Customer Service Experience. Handle The Responsibilities Outlined In The Customer Service Job Description. Exhibit The Skills And Qualities Expected In A Customer Service Representative Posittheir Primary Tasks May Include Greeting And C. Type : Domestic, Inbound | Languages : English

Pay and perks

Compensation: ₹18,000 – ₹22,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Domestic, English and Inbound
• Basic English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English
• A patient, polite attitude

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Job at a glance

• Job location: Sanpada, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 10
• Work type: On-site

Apply today and take the next step in your career with Xpheno Private Limited.