Customer Care Executive

Join Xpheno Private Limited as a Customer Care Executive in Sanpada, Mumbai. The team is filling 10 vacancies. The pay goes up to ₹22,000/month.

Note from the employer

Inquiry Handling: Responding To Questions Via Phone, Email, Or Chat About Products, Pricing, And Policies.Complaint Resolution: Diagnosing And Troubleshooting Problems Or Escalating Complex Issues To The Correct Department.Record Keeping: Logging Interactions, Updates, And Customer Data Into Crm Software.Feedback Collection: Gathering Customer Feed. Type : Inbound

Who can apply

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Inbound
• Good English
• Freshers can apply
• Type: Inbound

Key responsibilities

As a Customer Care Executive, your work will include:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status

What you get

Compensation: ₹18,000 – ₹22,000 per month.

Job details

• Job location: Sanpada, Mumbai, Maharashtra
• Work type: Office-based
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10

Ready to start? Upload your resume and apply to Xpheno Private Limited today.