Customer Care Executive

Xpheno Private Limited is looking for a Customer Care Executive to join its team in Sanpada, Mumbai. 10 candidates will be hired for this role. No experience? You can still apply. You can earn up to ₹2,20,000/month.

Employer’s description

In Englishresponding To Customer Inquiries Accurately And On Time, Through Various Channels, Including Phone, Email And Chat. Escalating Complex Issues To Higher Authorities When Necessary And Following Up On Resolutions. Maintaining Detailed And Accurate Records Of Customer Interactions And Inquiries. Type : Inbound | Languages : English

What the job involves

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant.

Compensation

Salary: ₹18,000 – ₹2,20,000 per month, based on skills and experience.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: English, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: English
• A patient, polite attitude

Quick facts

• Work location: Sanpada, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based

Ready to start? Upload your resume and apply to Xpheno Private Limited today.