Customer Care Executive

Xpheno Private Limited is looking for a Customer Care Executive to join its team in Sanpada, Mumbai. The pay goes up to ₹23,000/month. The team is filling 10 vacancies.

Employer’s description

An Inbound Customer Service Executive Plays A Massive Role In Building A Brand'S Reputation. They Serve As The Company'S Representatives And Deal With Customers On Behalf Of The Organization. They Have To Work In Call Centers To Mitigate Queries And Issues Of Customers About Different Products And Services. 1 - 2 Years Experience Compulsory. | Type : Domestic, Inbound

Salary and benefits

You will be paid ₹18,000 – ₹23,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with Domestic, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Inbound
• A polite, customer-first attitude

Roles and responsibilities

As a Customer Care Executive, your work will include:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• You'll meet quality, call-handling and satisfaction targets.

Job details

• Work location: Sanpada, Mumbai, Maharashtra
• Work type: On-site
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Xpheno Private Limited.