Customer Care Executive

A new Customer Care Executive role is open at Xpheno Private Limited, Sanpada, Mumbai. Freshers can apply. Salary is up to ₹22,000/month.

Note from the employer

Provide Exceptional Customer Service To Clients And Resolve Their Queries Professionally.Handle Customer Complaints Concerns With Empathy And Patience.Develop And Maintain Strong Relationships With Customers To Ensure Long-Term Satisfaction.Collaborate With Internal Teams To Resolve Customer Issues And Enhance Overall Customer Experience.St. Type : Inbound

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Salary and benefits

Salary: ₹19,000 – ₹22,000 per month, based on skills and experience.

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Inbound
• Basic English
• Freshers can apply
• Type: Inbound
• Someone polite and calm under pressure

Quick facts

• Location: Sanpada, Mumbai, Maharashtra
• Work type: On-site
• Vacancies: 1
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Click Apply to send your profile to Xpheno Private Limited. It takes less than a minute.