Customer Care Executive

Join Yellow Umbrella Services - Best ISO Certified Company to work as a Customer Care Executive in Vikhroli West, Mumbai. Salary is up to ₹17,000/month. Freshers can apply. 10 candidates will be hired for this role.

Note from the employer

We Are Looking For A Dedicated And Customer-Focused Customer Care Executive To Handle Customer Queries And Provide Excellent Service. The Candidate Will Be Responsible For Resolving Customer Issues, Answering Inquiries, And Ensuring A Positive Customer Experience. ( Muts Be Fluent In Bengali Speaking ). Type : Inbound, Outbound | Languages : Bengali

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of Bengali, Inbound and Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Bengali
• You are patient and calm under pressure

Salary and benefits

You will be paid ₹15,000 – ₹17,000 per month.

Day-to-day work

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Job details

• Job location: Vikhroli West, Mumbai, Maharashtra
• Vacancies: 10
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Yellow Umbrella Services - Best ISO Certified Company to work.