Customer Care Associate

3i Business Solutions Pvt Ltd wants to bring on a Customer Care Associate for its Sector 59 - Noida, Delhi team. There are 30 open positions. Salary is up to ₹25,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Domestic, Outbound

What the job involves

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

Salary

Compensation: ₹11,000 – ₹25,000 per month.

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Skills: Domestic, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic, Outbound
• Someone polite and calm under pressure

Position details

• Location: Sector 59 - Noida, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Vacancies: 30
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

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