Chat Support Executive

A new Chat Support Executive role is open at 90's Kids Chaat Shop, Perumbakkam, Chennai. Salary is up to ₹20,000/month. Freshers can apply.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Skills and qualifications

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Typing speed, Verbal communication, Hindi and English and Complaint handling
• Basic English
• Freshers can apply
• Someone patient and polite

Salary and benefits

Compensation: ₹12,000 – ₹20,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• You will follow call scripts and update customers on ticket status.

Quick facts

• Location: Perumbakkam, Chennai, Tamil Nadu
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office

Ready to start? Upload your resume and apply to 90's Kids Chaat Shop today.