Customer Service Coordinator

A2s Hr Services Private Limited has an opening for a Customer Service Coordinator based in Thane, Mumbai. The team is filling 20 vacancies. You can earn up to ₹25,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, English, Hindi

Your responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

What you get

Salary: ₹20,000 – ₹25,000 per month, based on skills and experience.

Eligibility

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, English, Hindi
• A polite, calm under pressure attitude

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 20
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

Apply today and take the next step in your career with A2s Hr Services Private Limited.