Customer Service Coordinator

Alok Ingots Mumbai Private Limited (Alok Ingots Mumbai Pvt Ltd) wants to bring on a Customer Service Coordinator for its Nariman Point, Mumbai team. The team is filling 5 vacancies. Salary is up to ₹28,000/month.

Note from the employer

Key Responsibilities:Coordinate With The Sales Team For Order Processing And Follow-Ups.Prepare Quotations, Sales Orders, Proforma Invoices, And Reports.Liaise With Production, Dispatch, And Accounts Teams For Timely Execution Of Orders.Maintain Customer Records, Pricing Details, And Sales Data.Handle Customer Inquiries, Order Status Updates,. More Than 2 Years Experience Compulsory. | Handling Invoices

Requirements

• 2+ years of experience in a similar role
• Education: Graduate
• Comfortable with Handling Invoices
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Handling Invoices
• You are customer-first and patient

Pay and perks

The salary for this role is ₹20,000 – ₹28,000 per month.

What the job involves

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

Quick facts

• Location: Nariman Point, Mumbai, Maharashtra
• Work mode: Office-based
• Openings: 5
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Alok Ingots Mumbai Private Limited (Alok Ingots Mumbai Pvt Ltd).