Customer Care Executive

Adhaan Solution Private Limited wants to bring on a Customer Care Executive for its Andheri East, Mumbai team. Great for first-time job seekers. There are 20 open positions. The pay goes up to ₹23,000/month.

Note from the employer

Handle Inbound And Outbound Customer Queries Through Calls. Resolve Customer Complaints And Concerns In A Professional Manner. Provide Accurate Information Regarding Services And Orders. Maintain Proper Records Of Customer Interactions And Follow-Ups. Ensure Customer Satisfaction By Providing Timely And Quality Support. Type : Inbound, Outbound | Languages : Hindi, English

Skills and qualifications

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Hindi, English

Key responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

What you get

The salary for this role is ₹18,000 – ₹23,000 per month.

Quick facts

• Location: Andheri East, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 20
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Adhaan Solution Private Limited reviews applications regularly.