Customer Care Executive

Faction Global Infotech Pvt Ltd. has an opening for a Customer Care Executive based in Andheri, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹20,000/month.

Employer’s description

Employee Benefits Overview Leave & Holidays- Paid Leave: 45 Pl -6 Days A Week With An Encashment.- Regional Holidays: 14 Days Recognized As Official Holidays.- Maternity Leave: As Per Company Policy.- Paternity Leave: As Per Company Policy. Health & Insurance- Mediclaim Coverage: Up To 5,00,000, Covering Spouse, Children, And Parents (Including. More Than 2 Years Experience Compulsory. | Type : Inbound | Languages : English

Candidate profile

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Inbound
• Male Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Languages: English
• Someone customer-first and calm under pressure

Your responsibilities

Your main tasks will be to:

• You'll identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.

Salary and benefits

Compensation: ₹15,000 – ₹20,000 per month.

Position details

• Location: Andheri, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 30
• Employment type: Full time

Ready to start? Upload your resume and apply to Faction Global Infotech Pvt Ltd. today.