Customer Care Representative

AICS Logistics PVT Ltd wants to bring on a Customer Care Representative for its Andheri East, Mumbai team. You can earn up to ₹22,000/month.

In the employer’s words

Handle Customer Inquiries Via Phone, Email, And Whatsapp.Provide Accurate Information About Company Services And Shipments.Resolve Customer Complaints Promptly And Professionally.Track Shipments And Provide Status Updates To Customers.Coordinate With The Operations And Sales Teams For Smooth Service Delivery.Maintain Customer Records And Updat. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

Your responsibilities

• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Compensation

You will be paid ₹18,000 – ₹22,000 per month.

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English and Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and calm under pressure

Job details

• Work location: Andheri East, Mumbai, Maharashtra
• Job type: Full time
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 7:30 PM | Monday to Saturday
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by AICS Logistics PVT Ltd.