Customer Care Representative

A new Customer Care Representative role is open at Silgate Solutions Limited, Thane West, Mumbai. 30 candidates will be hired for this role. Great for first-time job seekers. The pay goes up to ₹18,000/month.

Note from the employer

Serve As The Initial Point Of Contact For Customer Inquiries And Issues, Responding Professionally And Empathetically.Identify And Resolve Customer Concerns, Ensuring Their Satisfaction And Exceeding Expectations.Develop In-Depth Product Knowledge And Provide Accurate Information To Customers. Languages : Gujarati, Marathi, Kannada, Hindi, English

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Comfortable with English, Gujarati, Hindi, Kannada, Marathi
• Basic English
• Freshers can apply
• Languages: Gujarati, Marathi, Kannada, Hindi, English
• You are calm under pressure and polite

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Pay and perks

You will be paid ₹14,000 – ₹18,000 per month.

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 30
• Job type: Full time
• Work mode: Office-based
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Silgate Solutions Limited today.