Customer Care Representative

A new Customer Care Representative role is open at Silgate Solutions Limited, Thane, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹18,000/month.

Note from the employer

Handle Inbound And Outbound Customer Calls, Emails, Or Chats.Provide Accurate Information About Products, Services, And Company Policies.Resolve Customer Complaints And Issues In A Timely And Professional Manner.Record Customer Interactions And Maintain Customer Records In The System.Process Orders, Returns, Exchanges, And Refunds. Languages : Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Marathi, Hindi, English

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Who can apply

• Open to freshers
• 12th Pass or equivalent
• Skills: Bengali, English, Gujarati, Hindi, Kannada, Malayalam, Marathi, Tamil
• Basic English
• Freshers can apply
• Languages: Malayalam, Gujarati, Tamil, Telugu, Bengali, Kannada, Marathi, Hindi, English

Salary

The salary for this role is ₹12,000 – ₹18,000 per month.

Position details

• Work location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 7:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30
• Work mode: Work from office

Ready to start? Upload your resume and apply to Silgate Solutions Limited today.