Customer Care Manager

Start your next role as a Customer Care Manager with Akshay Jain (Sri Jain Jewel Park) in Kphb, Hyderabad. The pay goes up to ₹30,000/month.

Employer’s description

We Are Looking For An Experienced Customer Care Manager (Female) To Join Our Team.Mandatory Requirements: Jewellery Industry Experience Is Mandatory Excellent Communication And Customer Handling Skills Experience In Crm, Customer Follow-Ups, And Query Resolution Basic Computer Knowledge Immediate Joiners Preferred. Call:9133567512. 1 - 2 Years Experience Compulsory. | Type : Sales | Marketing | Languages : Telugu, Hindi, English

Compensation

You will be paid ₹20,000 – ₹30,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Graduate or equivalent
• Comfortable with English, Hindi, Marketing, Sales, Telugu
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Marketing
• Languages: Telugu, Hindi, English

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Quick facts

• Work location: Kphb, Hyderabad, Telangana
• Shift: 10 AM - 8:30 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Vacancies: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Akshay Jain (Sri Jain Jewel Park).