Customer Care Manager

Start your next role as a Customer Care Manager with Taiton Hardware Private Limited in Yellareddy Guda, Hyderabad. Salary is up to ₹35,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Marketing | Type : Sales, Outbound | Languages : Hindi, English

Roles and responsibilities

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Salary

The salary for this role is ₹25,000 – ₹35,000 per month.

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with English, Hindi, Marketing, Outbound, Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Marketing
• Type: Sales, Outbound
• Languages: Hindi, English
• Someone calm under pressure and customer-first

Job details

• Work location: Yellareddy Guda, Hyderabad, Telangana
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 1
• Employment type: Full time
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Taiton Hardware Private Limited reviews applications regularly.