Customer Care Manager

German motors wants to bring on a Customer Care Manager for its Nagole X Road, Hyderabad team. You can earn up to ₹25,000/month. 2 candidates will be hired for this role.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, Telugu, English

Candidate profile

• At least 2 years of relevant experience
• Education: 12th Pass
• Skills: English, Hindi, Telugu
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, Telugu, English
• You are calm under pressure and customer-first

Compensation

The salary for this role is ₹18,000 – ₹25,000 per month.

What the job involves

As a Customer Care Manager, your work will include:

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Nagole X Road, Hyderabad, Telangana
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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