Customer Care Manager

A new Customer Care Manager role is open at Taiton Hardware Private Limited, Yellareddy Guda, Hyderabad. You can earn up to ₹40,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Outbound, Inbound | Marketing | Languages : Hindi

Who can apply

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Hindi, Inbound, Marketing, Outbound
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Outbound, Inbound
• Marketing
• Languages: Hindi
• Someone patient and calm under pressure

Salary and benefits

The salary for this role is ₹30,000 – ₹40,000 per month.

Roles and responsibilities

• You will identify upsell opportunities where relevant.
• You'll meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• You will log every interaction and its outcome in the support system.

Job at a glance

• Job location: Yellareddy Guda, Hyderabad, Telangana
• Openings: 1
• Employment type: Full time
• Shift: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to Taiton Hardware Private Limited today.