Customer Care Manager

A new Customer Care Manager role is open at Suchirindia Group, Banjara Hills, Hyderabad. The pay goes up to ₹45,000/month.

In the employer’s words

Customer Care Executive Real Estate With 5+ Years Experience. Responsible For Managing Customer Profiles, Collections, Project/Unit Availability, Customer Queries, Payment Follow-Ups And Communications. Must Have Strong Crm, Excel, Coordination And Communication Skills. Experience In Plots, Flats & Villas Preferred. More Than 2 Years Experience Compulsory. | Type : Inbound | Preferred Experience In : Real Estate

Requirements

• 2+ years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: Inbound, Real Estate
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Preferred Experience In: Real Estate

Roles and responsibilities

• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Compensation

Compensation: ₹35,000 – ₹45,000 per month.

Position details

• Job location: Banjara Hills, Hyderabad, Telangana
• Work mode: Office-based
• Vacancies: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday

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