Customer Service Coordinator

Ideal Talent Hunt has an opening for a Customer Service Coordinator based in Bhandup East, Mumbai. You can earn up to ₹35,000/month. There are 2 open positions.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Salary and benefits

You will be paid ₹25,000 – ₹35,000 per month.

Your responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• You'll handle inbound and outbound customer calls, chats or emails.

Skills and qualifications

• At least 2 years of relevant experience
• Education: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone calm under pressure and customer-first

Job details

• Location: Bhandup East, Mumbai, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2

If this job suits you, apply now — shortlisted candidates will be contacted by Ideal Talent Hunt.