Customer Support Manager

Apex Foams India Pvt Ltd wants to bring on a Customer Support Manager for its Pitampura, Delhi team. The pay goes up to ₹20,000/month. 2 candidates will be hired for this role.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Hindi, English

Who can apply

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English
• A patient, polite attitude

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.

Pay and perks

You will be paid ₹18,000 – ₹20,000 per month.

Job details

• Location: Pitampura, Delhi, Delhi
• Openings: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Apex Foams India Pvt Ltd reviews applications regularly.