Customer Support Manager

Looking for a Customer Support Manager role in Ghitorni, Delhi? Nehara Fashions Private Limited is hiring now. There are 2 open positions. The pay goes up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Marketing | Type : Outbound, Domestic, Inbound, Sales | Languages : English, Hindi

Salary and benefits

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Roles and responsibilities

In this role, you will:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.

Candidate profile

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Marketing, Outbound, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Type: Outbound, Domestic, Inbound, Sales
• Languages: English, Hindi
• A calm under pressure, customer-first attitude

Job details

• Work location: Ghitorni, Delhi, Delhi
• Job type: Full time
• Openings: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Nehara Fashions Private Limited reviews applications regularly.