Customer Support Manager

Start your next role as a Customer Support Manager with Soaring Owl Technologies Private Limited in DLF Phase 1 - Gurgaon, Delhi. Salary is up to ₹37,000/month. There are 23 open positions.

Employer’s description

The Customer Support Manager Will Be Responsible For Overseeing The Customer Support Team, Ensuring High-Quality Service Delivery, And Maintaining Strong Customer Relationships. The Role Focuses On Resolving Customer Queries Efficiently, Improving Customer Satisfaction, And Streamlining Support Processes. 1 - 2 Years Experience Compulsory. | Languages : Hindi

What you will do

• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Pay and perks

Salary: ₹25,000 – ₹37,000 per month, based on skills and experience.

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi
• Someone customer-first and polite

Job details

• Work location: DLF Phase 1 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Work type: Office-based
• Openings: 23
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Soaring Owl Technologies Private Limited reviews applications regularly.