Customer Care Associate

Join Arcis E Services Pvt Ltd (Arcis E Services Private Limited) as a Customer Care Associate in Sector 20 - Gurgaon, Delhi. There are 30 open positions. The pay goes up to ₹18,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Outbound | Languages : Hindi, Malayalam, English

Skills and qualifications

• Freshers are welcome to apply
• Graduate or equivalent
• Skills: English, Hindi, Malayalam, Outbound
• Basic English
• Freshers can apply
• Type: Outbound
• Languages: Hindi, Malayalam, English
• You are customer-first and polite

What the job involves

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

What you get

The salary for this role is ₹15,000 – ₹18,000 per month.

Position details

• Job location: Sector 20 - Gurgaon, Delhi, Delhi
• Work mode: Office-based
• Vacancies: 30
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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