Customer Service Coordinator

Join Ashwin Enterprise as a Customer Service Coordinator in Andheri East, Mumbai. No experience? You can still apply. The pay goes up to ₹17,000/month. 2 candidates will be hired for this role.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Type : Inbound | Languages : Gujarati, Marathi, Hindi, English

What we are looking for

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of English, Gujarati, Hindi, Inbound and Marathi
• Female Only
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Gujarati, Marathi, Hindi, English
• A calm under pressure, patient attitude

Salary

The salary for this role is ₹15,000 – ₹17,000 per month.

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Position details

• Work location: Andheri East, Mumbai, Maharashtra
• Openings: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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