Customer Service Team Supervisor

Looking for a Customer Service Team Supervisor role in Dharmatala, Kolkata? Bajaj Life is hiring now. Freshers can apply. You can earn up to ₹30,000/month. The team is filling 10 vacancies.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Salary and benefits

Compensation: ₹20,000 – ₹30,000 per month.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Active listening, Hindi and English and Verbal communication
• Basic English
• Freshers can apply
• Someone calm under pressure and polite

Day-to-day work

• Follow call scripts and update customers on ticket status
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant

Quick facts

• Work location: Dharmatala, Kolkata, West Bengal
• Interview timings: 11:00 AM - 4:00 PM | Monday to Friday
• Work type: Work from office
• Shift: 9:30 AM - 6:00 PM | Monday to Friday
• Job type: Full time
• Openings: 10

Click Apply to send your profile to Bajaj Life. It takes less than a minute.