Chat Process Executive

Join Bpo Convergence Private Limited as a Chat Process Executive in Sector 1 - Noida, Delhi. Salary is up to ₹17,000/month. There are 20 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Outbound, Domestic, Inbound | Languages : Tamil, Malayalam

Roles and responsibilities

As a Chat Process Executive, your work will include:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: Domestic, Inbound, Malayalam, Outbound, Tamil
• Basic English
• Freshers can apply
• Type: Outbound, Domestic, Inbound
• Languages: Tamil, Malayalam
• You are patient and polite

What you get

The salary for this role is ₹15,000 – ₹17,000 per month.

Job details

• Work location: Sector 1 - Noida, Delhi, Delhi
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 20
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based

Ready to start? Upload your resume and apply to Bpo Convergence Private Limited today.