Chat Process Executive

Fortune Staffing Private Limited wants to bring on a Chat Process Executive for its Sector 62 - Noida, Delhi team. You can earn up to ₹16,000/month. Great for first-time job seekers. 8 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Hindi, English

Eligibility

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, Hindi
• Good English
• Freshers can apply
• Languages: Hindi, English
• A customer-first, patient attitude

Pay and perks

You will be paid ₹15,000 – ₹16,000 per month.

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Position details

• Location: Sector 62 - Noida, Delhi, Delhi
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 8
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Fortune Staffing Private Limited.