Chat Process Executive

Nimbus Ites Limited Company is hiring a Chat Process Executive in Sector 63 - Noida, Delhi. The team is filling 5 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

Chat Process. 1 - 2 Years Experience Compulsory.

Key responsibilities

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with Active listening, Hindi and English, Complaint handling, Verbal communication
• Basic English
• 1 - 2 Years Experience Compulsory.

Salary and benefits

You will be paid ₹16,000 – ₹25,000 per month.

Job details

• Location: Sector 63 - Noida, Delhi, Delhi
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 am - 4:00pm | Monday to Saturday
• Work type: On-site
• Openings: 5

Click Apply to send your profile to Nimbus Ites Limited Company. It takes less than a minute.