Chat Process Executive

United Healthcare has an opening for a Chat Process Executive based in Janak Puri, Delhi. There are 2 open positions. No experience? You can still apply. The pay goes up to ₹15,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Compensation

Salary: ₹10,000 – ₹15,000 per month, based on skills and experience.

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Active listening, Typing speed, CRM tools and Verbal communication
• Female Only
• Basic English
• Freshers can apply
• Someone patient and calm under pressure

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Job details

• Work location: Janak Puri, Delhi, Delhi
• Work type: On-site
• Vacancies: 2
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with United Healthcare.