Chat Process Executive

Camera Club has an opening for a Chat Process Executive based in Chandni Chowk, Delhi. The pay goes up to ₹20,000/month. 2 candidates will be hired for this role.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory. | Languages : Hindi

What we are looking for

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of Hindi
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi

Your responsibilities

• Resolve queries and complaints with patience and accuracy.
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You will meet quality, call-handling and satisfaction targets.

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

Job details

• Work location: Chandni Chowk, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 2
• Shift: 9:00 AM - 5:00 PM | Monday to Saturday
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Camera Club.