Customer Care Officer

Candy Cargo Logistics has an opening for a Customer Care Officer based in Janak Puri, Delhi. 4 candidates will be hired for this role. The pay goes up to ₹20,000/month.

Employer’s description

Handle Customer Queries, Shipment Tracking, Delivery Updates, Complaints, And Service Requests. Coordinate With Operations And Delivery Teams To Resolve Issues Promptly. Maintain Customer Records, Ensure Timely Communication, And Provide Excellent Customer Service. 1 - 2 Years Experience Compulsory. | Advanced Excel, Basic Excel | Skills Needed : Email, Computer

What the job involves

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Advanced Excel, Basic Excel, Computer, Email
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Advanced Excel, Basic Excel
• Skills Needed: Email, Computer
• A customer-first, calm under pressure attitude

Salary

The salary for this role is ₹15,000 – ₹20,000 per month.

Quick facts

• Work location: Janak Puri, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based
• Openings: 4
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Ready to start? Upload your resume and apply to Candy Cargo Logistics today.