Customer Care Representative

Canopy Essence Private Limited is hiring a Customer Care Representative in Mulund West, Mumbai. The pay goes up to ₹35,000/month. The team is filling 3 vacancies.

In the employer’s words

Handle Inbound And Outbound Customer Calls Professionally.Respond To Customer Inquiries Via Phone, Email, Chat, And Whatsapp.Resolve Customer Complaints And Provide Timely And Effective Solutions.Process Customer Orders, Returns, Refunds, And Service Requests. 1 - 2 Years Experience Compulsory.

Pay and perks

Salary: ₹30,000 – ₹35,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of CRM tools, Hindi and English, Active listening and Complaint handling
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.

Roles and responsibilities

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA

Job at a glance

• Location: Mulund West, Mumbai, Maharashtra
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 3
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Apply today and take the next step in your career with Canopy Essence Private Limited.