Customer Care Associate (Cca)

Join Career Experts Global Solutions as a Customer Care Associate (Cca) in Silk Board, Bengaluru. No experience? You can still apply. The pay goes up to ₹25,000/month. 30 candidates will be hired for this role.

In the employer’s words

Skills: Good Communication & Basic Computer Knowledgekey Responsibilities: Handle Customer Queries And Provide Appropriate Resolutions Manage Inbound Customer Interactions Professionally Maintain Customer Satisfaction And Service Quality Follow Process Guidelines And Achieve Performance Targets. Type : Inbound | Languages : Hindi, English

Eligibility

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound
• Languages: Hindi, English

Your responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

Salary

The salary for this role is ₹17,000 – ₹25,000 per month.

Job at a glance

• Work location: Silk Board, Bengaluru, Karnataka
• Openings: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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