Customer Care Executive

Career Matrix Staffing Solution has an opening for a Customer Care Executive based in Dombivali, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹20,000/month.

Employer’s description

Process - Customer Service And Cross Sell Axis Bank Qualification -Graduate Call To Customers And Solve The Query Salary - 16000Report To Team Leader Note - Travelling Allowance Per Day 40Rs.

Salary and benefits

The salary for this role is ₹16,000 – ₹20,000 per month.

Key responsibilities

As a Customer Care Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA

Eligibility

• No prior experience needed — freshers can apply
• 12th Pass or equivalent
• Good knowledge of Active listening, CRM tools, Hindi and English and Verbal communication
• Basic English
• Freshers can apply
• You are calm under pressure and patient

Position details

• Location: Dombivali, Mumbai, Maharashtra
• Vacancies: 30
• Work type: On-site
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Career Matrix Staffing Solution.