Customer Care Associate

Start your next role as a Customer Care Associate with Careergenix Consultancy Llp in Viman Nagar, Pune. Salary is up to ₹27,000/month. The team is filling 30 vacancies.

Employer’s description

Handle Chat Support Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. Day Shift. 1 - 2 Years Experience Compulsory. | Languages : English

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will identify upsell opportunities where relevant.

Who can apply

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• You are patient and polite

Salary

Salary: ₹20,000 – ₹27,000 per month, based on skills and experience.

Job details

• Job location: Viman Nagar, Pune, Maharashtra
• Openings: 30
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Ready to start? Upload your resume and apply to Careergenix Consultancy Llp today.