Customer Care Associate

A new Customer Care Associate role is open at Elevatex Solutions, Kharadi Bypass Road, Pune. Salary is up to ₹30,000/month. There are 25 open positions.

Note from the employer

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound | Languages : Hindi, English

Salary and benefits

Compensation: ₹24,000 – ₹30,000 per month.

Key responsibilities

As a Customer Care Associate, your work will include:

• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Who can apply

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, International
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound
• Languages: Hindi, English
• A polite, customer-first attitude

Quick facts

• Work location: Kharadi Bypass Road, Pune, Maharashtra
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 25
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Elevatex Solutions reviews applications regularly.