Customer Care Associate

Careergenix Consultancy Llp is looking for a Customer Care Associate to join its team in Kharadi, Pune. The team is filling 30 vacancies. The pay goes up to ₹35,000/month. Great for first-time job seekers.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International . 5 Days Working . 2 Days Weekly Off. Rotational Shift. Rotational Weekly Off. Call Center-Based Customer Support In Response To A High Volume Of Low Complexity Inquiries.Position: International Voice Executive.(Work From Office).Freshers Can Also Apply. Excellent English Required. Type : Inbound, International | Languages : Marathi, Hindi, English

Compensation

You will be paid ₹20,000 – ₹35,000 per month.

Requirements

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Hindi, Inbound, International, Marathi
• Basic English
• Freshers can apply
• Type: Inbound, International
• Languages: Marathi, Hindi, English
• A calm under pressure, polite attitude

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Job at a glance

• Job location: Kharadi, Pune, Maharashtra
• Openings: 30
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office

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