Customer Care Associate (Cca)

Chetana Rajiv Asekar (Subhadra Jobs Consultancy) has an opening for a Customer Care Associate (Cca) based in Hazratganj, Lucknow. Great for first-time job seekers. The pay goes up to ₹20,000/month. The team is filling 25 vacancies.

Employer’s description

Qualification: Graduate Experience: Experience In Sales Atleast 1 Year With Proper Documents. Skill: Good Communication Skill Both Verbal N Written In English And Hindi Salary: 13K Ctc/ 20K Ctc Candidates Should Be Fluent In English, Hindi. Type : Domestic, Inbound | Languages : English, Hindi

Compensation

The salary for this role is ₹13,000 – ₹20,000 per month.

What you will do

• You will escalate complex cases to the right team within the SLA.
• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Requirements

• Open to freshers
• Graduate or equivalent
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• Freshers can apply
• Type: Domestic, Inbound
• Languages: English, Hindi
• Someone patient and calm under pressure

Quick facts

• Location: Hazratganj, Lucknow, Uttar Pradesh
• Job type: Full time
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 25
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Chetana Rajiv Asekar (Subhadra Jobs Consultancy).