Customer Care Associate (Cca)

Start your next role as a Customer Care Associate (Cca) with Chetana Rajiv Asekar (Subhadra Jobs Consultancy) in Gomti Nagar, Lucknow. No experience? You can still apply. The team is filling 20 vacancies. You can earn up to ₹19,000/month.

Employer’s description

Ensure Satisfaction By Resolving Issues Efficiently And Professionally. Manage Account-Related Concerns. Maintain Accurate Call Logs And Case Updates While Adhering To Quality And Productivity Standards. Type : Inbound, Domestic | Languages : Hindi, English

Roles and responsibilities

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system

Salary and benefits

You will be paid ₹13,000 – ₹19,000 per month.

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: Graduate
• Skills: Domestic, English, Hindi, Inbound
• Good English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: Hindi, English
• A patient, calm under pressure attitude

Job details

• Job location: Gomti Nagar, Lucknow, Uttar Pradesh
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: On-site
• Vacancies: 20
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Chetana Rajiv Asekar (Subhadra Jobs Consultancy) reviews applications regularly.