Customer Care Associate

Looking for a Customer Care Associate role in Nigdi, Pune? Chirayu Natubhai Patel is hiring now. Salary is up to ₹15,000/month. Great for first-time job seekers. The team is filling 30 vacancies.

Employer’s description

Manage And Oversee Day-To-Day Banking Transactions And Back-Office Activities. Ensure Compliance With Regulatory Standards And Optimize Workflows For Efficiency. Collaborate With Teams To Streamline Operational Processes And Improve Customer Service., Counseling Customers Follow Sops & Policies. Type : Inbound, Outbound | Languages : Gujarati

Compensation

Compensation: ₹12,000 – ₹15,000 per month.

What the job involves

• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Skills and qualifications

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of Gujarati, Inbound and Outbound
• Basic English
• Freshers can apply
• Type: Inbound, Outbound
• Languages: Gujarati

Position details

• Job location: Nigdi, Pune, Maharashtra
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Chirayu Natubhai Patel.