Customer Care Associate

Start your next role as a Customer Care Associate with Cogent in Sector 47 - Gurgaon, Delhi. You can earn up to ₹35,000/month. No experience? You can still apply. The team is filling 6 vacancies.

Employer’s description

Job Description: Customer Support & Telesales Executivewe Are Hiring Customer Support & Telesales Executives To Handle Inbound/Outbound Customer Interactions, Resolve Queries, And Promote Products/Services. The Role Involves Understanding Customer Needs, Providing Accurate Information, Closing Sales, And Ensuring A Positive Customer Experience. Type : Sales, Domestic, International | Languages : Hindi, English

Day-to-day work

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails

Candidate profile

• Open to freshers
• 12th Pass or equivalent
• Comfortable with Domestic, English, Hindi, International, Sales
• Basic English
• Freshers can apply
• Type: Sales, Domestic, International
• Languages: Hindi, English
• You are calm under pressure and patient

Pay and perks

Compensation: ₹25,000 – ₹35,000 per month.

Job details

• Work location: Sector 47 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Vacancies: 6
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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