Customer Care Associate

Cyfuture India Private Limited is looking for a Customer Care Associate to join its team in Noida Phase 2, Delhi. 10 candidates will be hired for this role. You can earn up to ₹22,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Hindi, English

What you will do

• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• You will follow call scripts and update customers on ticket status.

What you get

Salary: ₹18,000 – ₹22,000 per month, based on skills and experience.

Skills and qualifications

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of Domestic, English, Hindi and Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Hindi, English
• Someone polite and patient

Position details

• Job location: Noida Phase 2, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Cyfuture India Private Limited.