Customer Care Coordinator

DBS mintek Pvt Ltd is looking for a Customer Care Coordinator to join its team in Baner Bypass Highway, Pune. Freshers can apply. The pay goes up to ₹13,000/month. 20 candidates will be hired for this role.

Employer’s description

To Solve Customers Queries And Doubts. Type : Inbound | Languages : Marathi, Hindi, English

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets

Compensation

Salary: ₹10,000 – ₹13,000 per month, based on skills and experience.

Candidate profile

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Marathi
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: Marathi, Hindi, English
• Someone customer-first and calm under pressure

Job at a glance

• Job location: Baner Bypass Highway, Pune, Maharashtra
• Vacancies: 20
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Office-based

Apply today and take the next step in your career with DBS mintek Pvt Ltd.